Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and
Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider
employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers’ needs our own.
Hugg & Hall offers competitive compensation and benefits including medical, dental, vision, 401K and paid vacation.
The purpose of the Field Service Coordinator/Manager is to maintain field service activity by ensuring safety, proficiency, and quality of work performed by managed personnel, assigning and dispatching field service technicians, managing field service repairs and managing preventative maintenance service, perform administrative tasks and complete service entries.
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Essential Job Duties:Manage assigned technicians and personnel:
Assigns and Dispatches Field Service Technicians through the following:
scheduling/dispatching field technicians for equipment repair and maintenance
answering phone calls directed to the service department
coordinating and prioritize service repair with customers
troubleshoot and assign appropriate technician for the repairs per assessment of the situation
coordinating service repair with internal departments
establishing and maintaining a status board for field repairs
managing customer and rental field PM lists
opening work orders
taking care of all paperwork for the team that they are assigned to-this includes but not limited to: purchase orders, time sheets, and work orders
Manages Assigned Field Service Technicians through the following:
maintain record of sick and vacation time of assigned field service technicians
correctly code all technician time cards to the appropriate labor or expense code
reviewing field technician’s time cards and ensuring they are turned in daily.
plan and monitor the technicians’ job schedules, locations, time on job, and time off job.This can be accomplished by used GPS tracking services such as Navman.
track response time and report the average to the field service manager weekly
track first time fixes and report the average to the field service manager weekly
maintain average days open to close on work orders as follows:
Expense, 10 days
Internal, 7 days
Customer, 10 days
maintain average days of last activity to close of work order as follows:
Expense, 2 days
Internal, 2 days
Customer, 4 days
schedule maintenance on service tech vans and trucks
keep safety a major part of the daily routine and ensure field technicians are following safe working practices
Performs Service Data Entry
Continuously update the status of service work in Central Dispatch
Enter time to work orders from daily time sheets
Enter all notes from work orders into EBS
Follow up on conflicting or missing information provided by service personnel as it relates to work orders and daily time sheets
Input miscellaneous work order entries
Prepare all work orders for review by the appropriate Service Department management personnel
Follow up with the Parts Department for any unfilled PO’s
Request and process Customer PO’s as necessary
Administer and manage all third party billing as well as all electronic/online invoicing such as Ariba, E-Tyson, and Crown
Issue PO’s for sublet work/parts associated with service jobs or service vehicles
Add/Delete/Change units and rates in the PM Master database
Categorize closed work orders into the following, Service Tickets, PM’s and AI’s, for the purpose of scanning
Qualifications: Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
College degree preferred
High School Diploma with relevant experience
Physical Demands/Environmental Conditions:
This position is in an indoor office environment with a controlled climate.
This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard.
This position will continuously talk, hear, and read in verbal and written communication.
This position will continuously use hands to type.
This position may walk in discussions with personnel in various office and warehouse parts areas, service shops and facility yards.
Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org or by phone at 501-562-1262 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO is the Law Poster and Pay Transparency Statement.